# Jordan Kanter

> The personal site of Jordan Kanter -- Jordan Kanter is a Chicago-based AI, data, and product consultant with 20+ years of enterprise experience helping Fortune 500 brands turn data into outcomes.. Essays and notes on artificial intelligence, customer data, and product strategy.

Jordan Kanter is a Jordan Kanter is a Chicago-based AI, data, and product consultant with over 20 years of experience in enterprise technology. He has led AI, data, and product efforts for leading brands including Kaiser Permanente, TD Ameritrade, Fossil, The Hartford, United Airlines, Qualcomm, Intercontinental Hotels Group, and Hyundai, helping them optimize their presence with data across channels. His work spans the healthcare, financial services, retail, and technology sectors, and he holds AWS, Azure, and Databricks certifications.

The full text of every page and post is also available as a single file: [llms-full.txt](https://jordankanter.com/llms-full.txt). Each page below additionally has a plain-Markdown version at the same URL with a `.md` extension.

## Pages

- [Writing](https://jordankanter.com/writing/): Reverse-chronological index of every blog post.
- [#Tags](https://jordankanter.com/tags/index.html): Browse posts by topic tag.
- [AI, Data, and Consulting Services](https://jordankanter.com/services/): AI strategy, implementation, and data intelligence for Fortune 500 teams. Priced on outcomes, not hours. Accelerators you keep. Capabilities that transfer to your team.

## Blog Posts

- [AI and the README](https://jordankanter.com/artificial-intelligence/2026/05/26/ai-and-the-readme.html): 2026-05-26 -- The README and the consulting document became critical to organization success
- [A Story About Organizations and AI](https://jordankanter.com/artificial-intelligence/2026/05/19/a-story-about-organizations-and-ai.html): 2026-05-19 -- A tale of two organizations: why companies that turn every employee into an 'AI builder' see far greater ROI on their AI investment.
- [LLMs and the wall of text](https://jordankanter.com/artificial-intelligence/frontier-models/llms/2026/05/07/products-and-the-wall-of-text.html): 2026-05-07 -- How product and engineering teams can fight the LLM 'wall of text' with brevity prompts, shorter wording, and standards in CLAUDE.md.
- [The Future of Consulting](https://jordankanter.com/consulting/artificial-intelligence/frontier-models/llms/2026/05/07/how-consulting-will-change.html): 2026-05-07 -- AI won't kill consulting — it will kill a certain kind of consultancy. Why human-plus-AI advisors who understand your business will survive.
- [Why the Semantic Web Failed](https://jordankanter.com/data/2026/04/22/the-semantic-web-renaissance.html): 2026-04-22 -- Why the Semantic Web failed to reach a mainstream audience — and why LLMs may finally usher in its long-promised renaissance.
- [PRISM: A new Paradigm in Consumer Data](https://jordankanter.com/data/artificial-intelligence/customer-experience/2026/04/22/prism-platforms.html): 2026-04-22 -- PRISM platforms — Platform for Relationships, Insights, Service & Marketing — mark the next evolution of the CDP as AI reshapes customer data.
- [5 Signs Your Retail Customer Data Strategy Needs an Overhaul](https://jordankanter.com/retail/customer-experience/data/2026/04/22/5-signs-your-retail-customer-data-strategy-needs-an-overhaul.html): 2026-04-22 -- Five warning signs your retail customer data strategy needs an overhaul — from mismatched customer counts to stalled AI initiatives.
- [AI and Data: The state of the Union 2025](https://jordankanter.com/artificial-intelligence/machine-learning/data/2025/11/05/ai-and-data.html): 2025-11-05 -- Why the next phase of AI will be defined by the power of data — and how to read the AI 'hype' and 'bubble' debate of 2025.
- [Journey Science : How Journey Science is Transforming Data Science and Customer Experience](https://jordankanter.com/data/customer-experience/marketing/artificial-intelligence/2025/09/16/journey-science.html): 2025-09-16 -- Journey Science unites Computer Science and Data Science to orchestrate evidence-based, personalized customer journeys across every touchpoint.
- [Measuring New User Interactions Types: How Touch is Changing Marketing](https://jordankanter.com/strategy/interaction/analysis/marketing/customer-experience/2025/09/16/analyzing-new-interaction-models.html): 2025-09-16 -- How touch, voice, gesture, and eye-tracking are reshaping marketing measurement — and how to score these new interaction types beyond the click.
- [JavaScript as a Strategy](https://jordankanter.com/javascript/programming/2025/09/16/javascript-as-a-strategy.html): 2025-09-16 -- Why JavaScript is a strategic first programming language, and how to choose a language by picking a project you genuinely care about.
- [How to find the perfect balance between Marketing, Sales, and Customer Service](https://jordankanter.com/product/marketing/customer-experience/2025/09/16/how-to-find-the-perfect-balance-between-marketing-sales-and-customer-service.html): 2025-09-16 -- Why conversion optimization hits diminishing returns after 6% lift — and the customer-experience metric that better predicts lasting performance.
- [Artificial Intelligence - Rules of Engagement and the Customer Journey](https://jordankanter.com/product/strategy/artificial-intelligence/machine-learning/customer-experience/2018/02/20/artificial-intelligence.html): 2018-02-20 -- AI rules of engagement for the customer journey: what AI is, how marketers use it, when to use it, and how to deploy it responsibly.

## Optional

- [RSS feed](https://jordankanter.com/feed.xml): Machine-readable feed of the most recent posts.
- [Sitemap](https://jordankanter.com/sitemap.xml): Complete list of canonical site URLs.

_Generated 2026-05-26._