Jordan Kanter

AI and the README

Tue, 26 May 2026 00:00:00 +0000

Most consultants do not understand the importance of a leave-behind now that AI is doing most of the coding:

Here is what changed in the last year and why the README or leave-behind playbook and documentation is more important than ever:

Code Understanding - AI Agents code faster then humans, but it is still incredibly important that humans understand the work.
AI Agent coordination - Multiple developers might have different agentic configurations. A streamlined way to coordinate between those agents requires documentation discipline.
Agent Economics - Token costs will balloon without constant vigilance on context information per token. Most...

A Story About Organizations and AI

Tue, 19 May 2026 00:00:00 +0000

Are you building for the AI future?

“AI-ready” operations don’t mean the same thing to every company. I recently heard a story from a partner about two large organizations taking entirely different approaches to the future.

Org one wants SaaS-derived, “business-user ready” systems layered on top of AI . The org wants systems ready to execute cleanly, efficiently, and at scale across a well-governed matrix of capabilities. This org wants AI to improve every part of their business without changing their processes, and insists their vendors and dev partners shoulder the full cost of making their systems “enterprise ready.” No...

LLMs and the wall of text

Thu, 07 May 2026 00:00:00 +0000

Product and engineering teams need to beware of the AI “wall of text”. LLMs have a tendency to generate huge amounts of text even for simple answers. The is likely due to increased ability to reason coupled with the fact that we as humans tend speak ambiguously, resulting in a mirroring of such semantics on the part of the AI.

Developers have had decades to improve tooling for structured data, but only three years to improve tooling on the kind of unstructured data output by LLMs. Until harnesses and tooling catches up, here...

The Future of Consulting

Thu, 07 May 2026 00:00:00 +0000

What does the future of consulting look like in the age of AI?

There are many that call AI the death knell of consulting. Or that AI providers interest in consulting is the obituary for the entire consulting industry.

I disagree. Rather, it is the obituary for a certain kind of consultany. The kind of consultancy that prints cash for “advice” or the consultancy that makes money using a mixture of cheap services and cheap labor. Neither of those types of consultancies survive the next five years. Unfortunately, that amounts to close to 70-80% of the industry.

But, the...

Why the Semantic Web Failed

Wed, 22 Apr 2026 00:00:00 +0000

The Beginning

In 2004, the w3c came together to outline a way by which the web and semantics could be brought together. They called it the Semantic Web. Unfortunately, what the w3c came to learn was the foundation by which one works with data semantics and the web are unfortunately orthogonal. Most people want the web to be simple, somewhere they can hang out, a town square, something akin to Socrate's Agora. But, the semantic web was anything but simple. Learning to navigate the hybrid mesh of RFCs, contradictory specifications, and complicated file formats was more than enough to drive...

PRISM: A new Paradigm in Consumer Data

Wed, 22 Apr 2026 00:00:00 +0000

There is a revolution happening in Customer Data. Ever since Tealium released AudienceStream and re-invented the way marketers interface with data, organizations have invested time and money in unifying customer data using CDPs (Customer Data Platforms) and CDP-like Customer 360 platforms.

As AI reshapes every aspect of business, it’s time to introduce a new platform category that returns CDPs to their marketing activation roots while embracing their evolution into comprehensive customer service and insights platforms.

Introducing PRISM platforms: PRISM stands for Platform for Relationships, Insights, Service & Marketing. This is not a new kind of system. Rather, it is a...

5 Signs Your Retail Customer Data Strategy Needs an Overhaul

Wed, 22 Apr 2026 00:00:00 +0000

In today’s hyper-competitive retail landscape, your customer data strategy isn’t just a technical consideration—it’s the backbone of your competitive advantage. With digital-native retailers setting new standards for personalized experiences and major players investing heavily in AI-powered customer insights, many traditional retailers are finding themselves at a critical crossroads.

But how do you know if your current approach to customer data is holding you back? Here are five unmistakable warning signs that your retail customer data strategy needs a comprehensive overhaul:

1. Your Teams Are Working with Different Customer Counts

If your marketing team reports one customer count, your loyalty...

AI and Data: The state of the Union 2025

Wed, 05 Nov 2025 17:05:25 +0000

AI and Data : The State of the Union 2025

The world is cyclical. We’re in a new phase of AI which will be dominated by the power of data, but not in necessarily in the way that most think. In reality, many see the state of AI as “hype” or a “bubble”.

Journey Science : How Journey Science is Transforming Data Science and Customer Experience

Tue, 16 Sep 2025 19:59:07 +0000

The beginning

In the beginning, Computer Science was abstract. The theoretical concepts of Boole, Turing, Babbage, and Lovelace quickly gave way to real-life innovations. Their focus was ambitious but simple: Change the world by making our lives more efficient and less error-prone, relying on machines to do repetitive tasks humans were less suited to. This would let humans focus on functions that mattered more, like advancing science or the arts.

Data Science: The New Evolution

Almost immediately, computers were leveraged for statistical analysis. From the first spreadsheet application (Visicalc on the Apple II) to Fortran to Peter Naur’s...

Measuring New User Interactions Types: How Touch is Changing Marketing

Tue, 16 Sep 2025 19:59:07 +0000

The Why

Customers are beginning to interact with brands in new and interesting ways. Clicks are giving way to touch, and touch is giving way to eye movements, voice, and biometrics. In a 2018 eMarketer survey, ‘voice interaction’, ‘multidevice interaction’, ‘Virtual reality/Augmented reality’, ‘Wearable Tech’, and ‘Gesture-based interaction’ were among the most perceived impactful visible marketing trends, with greater than 100% of respondents believing one of those trends will affect Customer Experience worldwide. Therefore, understanding these new interaction modalities and how to leverage them is critical to brand success.

While marketers expect these technologies to impact results, teams...